Platform-level indicators to assess designated services' effectiveness in reducing scam exposure

Question:

Dr Wan Rizal: To ask the Senior Minister, Coordinating Minister for National Security and Minister for Home Affairs regarding the new Codes of Practice under the Online Criminal Harms Act (a) what platform-level indicators will be used to assess whether each designated service is effectively reducing scam exposure, cases and losses; (b) whether the Government will publish each platform’s compliance status and performance indicators; and (c) what circumstances will trigger financial penalties or compliance orders where scam cases remain persistently high.

Answer:

Mr K Shanmugam, Senior Minister, Coordinating Minister for National Security and Minister for Home Affairs:

1. Indicators of each designated online service provider’s effectiveness in combatting scams, such as the number of scam cases involving the designated online service, are published in SPF’s scams and cybercrime briefs twice a year.

2. SPF will provide updates on designated online services’ compliance with the Codes of Practice under the Online Criminal Harms Act when ready.

3. More details on new legislative proposals including the application of financial penalties and the issuance of Compliance Orders pursuant to non-compliance with Implementation Directives will be provided during the Second Reading of the Scams (Countermeasures) and Other Matters Bill.