Written Reply to Parliamentary Question on Measures to Assist Singaporeans with Online Applications for NRICs or Passports, by Mr K Shanmugam, Minister for Home Affairs and Minister for Law

Question:

Mr Sitoh Yih Pin: To ask the Minister for Home Affairs (a) what are the measures that will be put in place to assist Singaporeans with no access to or who are unable to make online applications for NRICs or passports; and (b) whether some of these measures will be retained beyond 2020 when ICA seeks to have all such applications to be made online.

Answer:

1.     For those with no access to the Internet, or who are unable to make online applications for NRICs or passports:

a)     Family members and friends can apply online on their behalf.

b)     Self-service kiosks are also available at the eLobby of the ICA Building, with ICA Service Ambassadors on hand to assist and guide applicants through the application process.

c)     ICA can make special arrangements to assist those who are unable to make a trip to ICA due to medical reasons. For example, those who are bedridden and are required to re-register for their NRIC can request ICA to conduct the re-registration at their residence.

2.     All these measures will be available even beyond 2020.