Written Reply to Parliamentary Question on Assisting Seniors With Automated Immigration Clearance Procedures at Changi Airport

Question:

Ms Foo Mee Har: To ask the Minister for Home Affairs (a) whether considerations are being made to assist seniors who find the automated procedures for immigration clearance at Changi Airport confusing; and (b) whether ICA officers are trained to proactively help these seniors.

Answer:

Mr K Shanmugam, Minister for Home Affairs and Minister for Law:

1. The automated immigration lanes at the checkpoints are designed to allow travellers to use them easily and independently. They have visual cues and on-screen videos, such as footprint stickers on the floor, and arrows to guide users where to look for the facial and iris scans.

2. Nevertheless, the Immigration & Checkpoints Authority still deploys its officers on-site, who will approach and guide travellers whom they notice may require assistance during automated immigration clearance.