Written Reply to Parliamentary Question on Offline Submission of Supporting Documents to Immigration and Checkpoints Authority

Question:

Mr Ang Wei Neng: To ask the Minister for Home Affairs (a) whether it is a mandatory requirement by the Immigration and Checkpoints Authority (ICA) for applicants to submit all supporting documents through ICA website; and (b) whether ICA can allow elderly residents who are not IT savvy to submit applications and supporting documents physically at the ICA office.

Answer:

Mr K Shanmugam, Minister for Home Affairs and Minister for Law:

1. The Immigration and Checkpoints Authority (ICA's) transformation of its services is guided by its three “N” vision of “No Fuss, No Visit and No Waiting”. To this end, ICA has digitalised its services and made them easy to use, so that members of the public can access these services anytime and from anywhere. Close to 95% of ICA’s services are available digitally.

2. We are cognisant, nevertheless, that some members of the public, particularly the elderly, may need some help in using these services. They may approach officers at the ICA Services Centre for assistance.