One Journey, Countless Stories

PHOTOS: Toh Rui Hao, Melody Ho. GRAPHIC: Toh Rui Hao

A learning journey to Changi Prison Complex earlier this year is one of many unique opportunities that Home Team volunteers can experience. This exclusive behind-the-scenes access gave volunteers a deeper understanding of Singapore's rehabilitation system and the crucial work that goes on within these facilities.

An Exclusive Experience

One of the privileges of being a Home Team volunteer is access to experiences that are rarely available to the public. The learning journey earlier this year to Institution A4, which is Singapore’s only women’s prison, provided volunteers a rare look inside the operations of the high-security facility.

The volunteers saw what few Singaporeans have personally seen behind the prison walls, guided by prison officers offering them unique insights into one of Singapore’s most vital institutions. PHOTO: Toh Rui Hao

During the visit, volunteers toured inmates’ cells, tele-visit rooms, exercise yard and work programmes such as the call centre and tailoring workshop. A prison officer — also known as a Captain of Lives — shared about DIRECT, a tablet system used by inmates to access e-learning and communication platforms, showcasing how technology is integrated into rehabilitation efforts. 

The volunteers also interacted with inmates and Captains of Lives to find out more about their personal experiences within the complex. They learned about day-to-day duties of Correctional Unit Officers, such as conducting patrols and managing inmates, offering insights that dispelled the myths on how prisons are commonly perceived by the public. These first-hand interactions allowed volunteers to experience the environment more fully, gaining a deeper understanding that went beyond just visuals.

Volunteers visiting various prison facilities i.e. officers’ lockers, IT rooms, handicraft rooms, and listening to a presentation on how inmates have certain access to technology within prison spaces. PHOTOS: Toh Rui Hao

Learning & Networking Opportunities

These visits are more than just facility tours. They are also platforms to build meaningful connections.

Volunteers interacting with Captain of Lives DSP Patrick Song. The volunteers (from left) are Mr Imran Wee (SPS and DrugFreeSG Advocacy Network volunteer), Mdm Uneet Narula (Citizens on Patrol volunteer) and Madam Yeo Lay Peng (Crime Prevention Ambassador volunteer). PHOTO: Melody Ho

Through Q&A sessions, small group discussions and informal conversations, volunteers gained insights into the challenges and successes of the correctional system. More importantly, they connected with like-minded individuals who share their dedication to building a safer Singapore.

Interactions like these foster a sense of shared mission and build lasting professional and personal relationships among volunteers.

Volunteers connecting with one another during the visit. PHOTO: Melody Ho

Impact & Reflection

The impact of such immersive learning journeys is profound. Volunteers walk away with a better understanding of the role they play in supporting the Home Team. They become better informed, more empathetic, and more equipped to contribute meaningfully in their respective areas of service.

Mdm Yeo observing art pieces made by Institution A4 inmates. “Experiencing first-hand dedication and collaborative spirit in tackling challenges has inspired me that I am not just a member. Home Team's mission and well-being are also my responsibility.” PHOTOS: Toh Rui Hao

By witnessing firsthand the inner workings of Singapore’s rehabilitation system, the volunteers gained a renewed sense of purpose and a deeper appreciation for the work of SPS and other Home Team agencies.

“As the saying goes, Ordinary People, Extraordinary Mission.”, said Mdm Yeo.

Beyond the Learning Journey

The learning journey is just one example of the many opportunities available to Home Team volunteers. From specialised training programmes like emergency response and fire-fighting, to recognition events and networking sessions, volunteers are continually supported and engaged throughout their journey.

Some volunteer schemes also provide the unique opportunity to work alongside Home Team officers, playing an active role in keeping Singapore safe and secure. 

"Our volunteers complement SPS's rehabilitation efforts through structured religious and secular programmes, and provide reintegration support upon inmates' release." – DSP Patrick Song. PHOTO: Toh Rui Hao

Join the Mission

Each one of us has a part to play in keeping Singapore safe and secure. The Home Team offers a range of opportunities for anyone who is willing to step up to keep their homes and communities safe. 

Volunteering with the Home Team is more than just helping out — it's a chance to grow, connect, and lead with purpose. You build real skills like communication, empathy, and problem-solving, while creating a sense of belonging for others. In supporting their journey, you often discover more about your own.

Be a part of meaningful volunteering experiences. Find out more on the volunteering opportunities with the Home Team at  Home Team Volunteer Network website.

Group photo of volunteers and Captain of Lives at the learning journey. “Just start. You don’t need to be perfect—just be present. Your story, presence and time can change someone’s life.” – Mr Imran Wee. PHOTO: Toh Rui Hao