Preventing unwanted interactions
Marketplace Messenger filters messages from accounts that have suspicious elements through a spam folder. Using a mixture of behavior signals and message data signals, we identify potentially risky accounts and we move the Marketplace message threads involving these risky accounts to the Spam folder. People who receive these messages are not notified and only see these messages if they go to their Spam folder and click on the message. They are then given the additional reminder that the message comes from a potentially risky account and of steps they can take to protect themselves Empowering users with tools to protect themselves against scams People sometimes interact with someone who appears trustworthy when it’s really a scammer or imposter. These accounts can be hard to identify at first. Apart from filtering out spam, we’ve started to introduce inline anti-scam warnings to educate people on ways to spot scams and which can be triggered by the following requests to pay in advance, phone number or email sharing to communicate outside Messenger, sharing of off-platform links, links to payment apps, sharing verification codes. Filtering out listings from sellers outside Singapore Marketplace in Singapore is a local community product that enables users to browse and buy, or list and sell items to other Facebook users in their area. We filter out listings from sellers who are outside Singapore.
Preventing Counterfeits
To prevent counterfeits from surfacing on our platforms, we invested in automated systems to review and proactively block listings that may be selling counterfeits. We are constantly enhancing these measures and rely on our collaboration with rights holders to help us efficiently tackle these issues and protect their intellectual property (IP) rights. Prohibiting Stolen Goods
Our commerce policies prohibit the sale of stolen goods on our platforms. In addition to enforcing these policies, we also have designated, specialized teams that work with law enforcement to respond to legal requests from all over the world. Other Safety Guidelines We encourage users to follow basic safety and health guidelines when transacting. If users plan to meet in person, we recommend arranging the meeting in a public, well-lit area. They can create and share their meeting plan with a trusted friend or family member through Messenger. You may also refer to other safety guidelines, which can be found here: https://www.facebook.com/help/1156544111079919 | 
